Refund Policy

When sales open, our order process will be run by our online reseller Paddle.com, the Merchant of Record for our orders. Paddle handles refunds. You will be able to request a refund:

• through the link in your Paddle receipt email, or
• at https://paddle.net (look up your order using your email address), or
• by emailing us at hello@vaidova.com with your order number. We will pass the request to Paddle.

Exam Season Pass (one-time): request a refund within 14 days of purchase for any reason and you get a full refund.

A monthly subscription is not offered in this version. If we offer one later, a refund of the first payment will be available within 14 days of that first payment, and the rule for later renewal charges will be stated on this page before that plan goes on sale. You would be able to cancel at any time to stop future renewals, and keep access until the end of the paid period.

We don't ask you to justify your request. Feedback is welcome and helps us improve.

After the 14-day window, payments are generally non-refundable, except:

• where required by law;
• if you were charged in error (a duplicate charge, or a charge after a valid cancellation);
• if we permanently discontinue a paid plan before your access period ends, in which case we refund the unused portion pro rata;
• if a serious technical fault on our side prevented you from using the Service and we could not fix it within a reasonable time.

If you are a consumer in the EU, EEA, UK, Switzerland or another country with mandatory consumer protections, you may have rights (for example a 14-day right of withdrawal) that apply in addition to this policy. Where those rights give you more protection, they apply. Paddle's own Refund Policy (https://www.paddle.com/legal/refund-policy) and Buyer Terms also apply to your purchase.

We may refuse refunds that show clear abuse, for example repeated purchase-and-refund cycles or bulk copying of content before requesting a refund. This does not affect your statutory rights.

Once approved, refunds go back to the original payment method. Paddle normally processes them promptly. Your bank or card issuer may take several business days to show the credit.

Please contact us or Paddle before disputing a charge with your bank. We can usually resolve issues faster.

Vaidova · hello@vaidova.com

The operator's registered legal name will be published here before paid checkout opens.